Jared Cornell, Author at ProProfs Help Desk Blog

Articles by Jared Cornell

Last modified: January 9, 2025

What is an HR Ticketing System? Explore 9 Tools for Happier Employees

Being an HR professional is like being a tightrope walker, juggling a million tasks at once. One minute you’re explaining company policies to a new hire, the next, you’re mediating a dispute between sales and marketing.

Last modified: January 8, 2025

What Is an Internal Ticketing System? Explore 7 Tools!

For anyone running an organization or managing a team, employee issues can come from all directions. While Sarah from marketing needs her laptop replaced, David from Sales wants clarification on delayed reimbursements. Does this sound familiar? Well, this is where an internal ticketing system can help you reduce chaos and handle issues with zen-like calm....

Last modified: July 18, 2024

What Is ITIL? [Versions, Benefits & How to Implement]

Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology. But what is ITIL, and why has it garnered such widespread acclaim? This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...

Last modified: July 5, 2024

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life? If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem. Gaining control of your inbox can seem like...

Last modified: July 18, 2024

What Is Help Desk Software? [Benefits, Types & Examples]

As customers increasingly expect swift, effective, and personalized assistance, companies are turning to help desk software as an essential tool to meet these demands. But what is help desk software? At its core, help desk software is the nerve center for managing customer inquiries and support requests. It is a must-have tool for everyone, from...